Jasen Fici

Troubleshooting articles to help solve common problems

Troubleshooting

Manage your subscription tier, billing cycle, and payment preferences directly within your Boast Image dashboard.
Access these settings to upgrade for more features, resolve payment issues, or download invoices to maintain continuous access to your projects. 

Billing & Subscriptions

Boast Image keeps your team informed about project progress through automated email updates, to ensure that no feedback or task assignment goes unnoticed.

Configure these settings to stay updated on real-time discussions and project activity without having to manually check the dashboard.

Email Notifications

To ensure a smooth upload process is essential for starting your visual feedback workflow. If you face difficulties adding content, it is likely due to file specifications or account limitations.
Check these common scenarios if your image or PDF fails to appear in your project gallery after an upload attempt.

Upload Issues

Boast Image is built with a focus on high reliability, ensuring that the visual feedback you see is exactly what your stakeholder see, regardless of their setup.
Check this guide if you or a collaborator experience rendering issues, such as misaligned annotations or pages failing to load. Reliability is non-negotiable; your tools should work during critical client presentations and across various devices without "mystery bugs".

Browser Compatibility

Feedback

Roadmap

Changelog

Quick start articles on how to accomplish the most common tasks

How-To

A step-by-step guide to setting up your workspace, uploading images, and streamlining your team’s feedback workflow in minutes.

Getting Started

Setting up and maintaining your Boast Image account

Account Administration

The Organization Settings dashboard is the central hub for defining your workspace identity and setting the ground rules for how your team and clients interact with Boast Image.

Organization Settings

Once your organization is set up, you can invite team members to collaborate on projects. This guide demonstrates how to manage your team list and send new invitations.

Inviting Team Members

View and filter all system activities and changes within your organization.
The Audit Trail provides a transparent record of every action taken within your Boast Image workspace. This ledger is essential for tracking project progress, monitoring security, and reviewing history across your entire organization.


Audit Trial and Ledger

The Access Codes & Security section allows you to set organization-wide rules to manage how your projects are viewed, organized, and protected across the entire platform. These settings ensure that your collaborative environment remains secure while providing the necessary flexibility for team management.

Access Codes and Security

Manage your personal account details, profile picture, and display name to determine how you appear to other team members within Boast Image. Keeping your details up to date ensures clear communication and professional identity across all your projects.

Editing Your Profile

Managing Projects

Learn how to set up new workspaces to organize your images and feedback tasks.

Creating a Project

Configure project information, descriptions, and default upload behaviors to ensure your workspace is tailored to your specific goals. Once a project is created, you can fine-tune its settings to serve as the ideal workspace for your current task.


Project Settings

Manage images, tasks, and team collaboration within your specific project workspace.

The Project Dashboard

The Tasks interface allows you to transform visual feedback into structured work items that your team can track and finalize.

Task Management

The Kanban View provides a visual, column-based representation of your project’s workflow, allowing you to see the distribution of tasks across different stages of completion.

Kanban View

Managing internal collaboration is done through the Members tab, where you can control which organization members have access to a specific project and define their level of authority.

Project Members

Direct email invitations are the most effective way to manage specific external partners within your project. This method allows you to grant individual access to stakeholders and maintain strict control over their level of interaction with your visual assets.

Email Invites for External Collaborators

The Project Share Link provides a flexible way to grant project access to multiple external collaborators through a single, secure URL. This is ideal for broad stakeholder reviews where individual email invitations may not be practical.

Project Share Link for External Collaborators

Upon your first login to Boast Image, the system automatically provides a Default Project as your primary workspace for organizing visual feedback. This project serves as a pre-configured environment where you can immediately begin uploading assets and gathering annotations.

Your Default Project

Get an overview of all your projects in one unified dashboard view

The Multi-Project Dashboard

How to collaborate around individual images

Image Collaboration

Annotations are the primary tool for providing precise, contextual feedback on your visual assets. By dropping pins directly onto an image, you can highlight specific areas for improvement and maintain an organized list of required changes.

Add Annotations

Version Control in Boast Image allows you to track design iterations by managing multiple versions of the same image within a single entry. This ensures that as updates are made, you can maintain a clear history of changes for your team and collaborators.

Version Control

Populating your project gallery with visual assets is a straightforward process, whether you are working with design mockups or multi-page documents.

Uploading a new Image or PDF

Public sharing allows you to gather feedback and approvals from stakeholders outside of your organization without requiring them to create a Boast Image account.

Sharing Images Publicly

Communicate feedback and suggestions through contextual comments on annotations

Annotation Comments

Image Related Tasks are work items directly associated with a specific image in your project. This feature enables you to organize your workflow around visual content, making it easy for team members to understand exactly what needs to be accomplished for each individual image.

Image Related Tasks

Browser Extension

The Boast Image browser extension allows you to capture live web pages and provide visual feedback without leaving your current tab.

Installing the Browser Extension

The Boast Image browser extension streamlines your workflow by allowing you to capture live websites and send them directly to your active projects.