Troubleshooting

Troubleshooting articles to help solve common problems

Billing & SubscriptionsManage your subscription tier, billing cycle, and payment preferences directly within your Boast Image dashboard. Access these settings to upgrade for more features, resolve payment issues, or download invoices to maintain continuous access to your projects.
Email NotificationsBoast Image keeps your team informed about project progress through automated email updates, to ensure that no feedback or task assignment goes unnoticed. Configure these settings to stay updated on real-time discussions and project activity without having to manually check the dashboard.
Upload IssuesTo ensure a smooth upload process is essential for starting your visual feedback workflow. If you face difficulties adding content, it is likely due to file specifications or account limitations. Check these common scenarios if your image or PDF fails to appear in your project gallery after an upload attempt.
Browser CompatibilityBoast Image is built with a focus on high reliability, ensuring that the visual feedback you see is exactly what your stakeholder see, regardless of their setup. Check this guide if you or a collaborator experience rendering issues, such as misaligned annotations or pages failing to load. Reliability is non-negotiable; your tools should work during critical client presentations and across various devices without "mystery bugs".